Frequently Asked Questions
Online Account and Login Questions:
How do I log in to my online account?
- Click the “Login” link in the top right corner of our homepage.
- Enter your Revolution ID or email address and password.
- Your default password can be found in your enrollment confirmation email, or you can retrieve your password via email by clicking on “Forgot your password?”
- If you are still unable to log in, please contact customer service at: (855) 415-0360 and we can assist you.
What can I do from my Revolution Student Dashboard?
- Find your upcoming tutoring sessions or course schedule by clicking on Schedule.
- Join your online class or exam by clicking on Schedule and then on the Join button next to your session. You can join an online session up to 10 minutes before the scheduled start time.
- Download or score a practice exam by clicking on Exams.
- View your past exam score reports in the Exams section.
- Watch pre-recorded class videos and additional prep resources in the Prepfest section.
Session Technical Questions:
Before Your First Online Session or Exam:
- Click here to download the Zoom meeting client.
- The download should start automatically. When the application has finished downloading, open the downloaded file and install the application.
- When Zoom is finished installing, you can simply close the application. You don’t need to set up an account.
- When you’re ready to join your next session, log in to your student dashboard account, click on Schedule, then click ‘Join’ next to your session within 10 minutes of the scheduled start time.
Online Class or exam session won’t launch?
Make sure you are using Google Chrome, Safari, or Mozilla Firefox from a Mac or Windows PC when accessing your online sessions. We do not currently support online sessions on the Chromebook Operating System
- Make sure all software on your computer is up to date. If you have logged on to your computer recently and it has asked you to make an update but you have not, please take the time to make the update now.
- If your internet connection is unstable or slow, you may experience problems with your online session. Students on wireless internet will see this more often than students using a wired connection. If possible, access your sessions on a computer with a wired ethernet connection.
- Another possible culprit is the browser. Every browser needs the Zoom plug-in to run smoothly. If, for any reason, the plug-in failed or crashed during launch you will continue to get the Zoom loading page.
- If the session hangs when you attempt to join a meeting, try closing the browser, and try re-launching in a new browser. For example, if you were attempting to launch a session in Safari and got stuck, you might try launching the session from Google Chrome.
- If you do not turn off your computer frequently, please do so now. If your computer prompts you to make any other software updates after your restart, please make those updates prior to attempting to join any online class or exam session.
- Your webcam should automatically activate when you join the session. To activate or deactivate your webcam once you are logged into the virtual classroom, click on the camera/video icon next to your name in the bottom left corner of the window.
- Our partners at Zoom are online program and troubleshooting experts. If you follow the directions above and are still not able solve your issues, please call the Zoom Tech Support Team at: 888-799-9666 x2.
Issues with Zoom: Audio or Video issues?
- Audio or video issues with online session? Check your audio and video settings by clicking on the Audio or Video icons in the bottom left corner of the window.
- There are various audio outputs for a given computer. The default audio could be associated to a different speaker such as (AirPlay, Bluetooth Speakers, Etc.) and those speakers could be off or on low volume.
- This video is a great resource to help you troubleshoot your video and audio settings.
- Students should be mindful of if they have headphones plugged in or if they are using the external speakers. Zoom allows you to use a different speaker and mic (could be different from the default)
Supported Operating Systems
- Mac OSX 10.6.8 (Snow Leopard)
- Mac OSX 10.7.x (Lion)
- Mac OSX 10.8.x (Mountain Lion)
- Mac OSX 10.9.x (Mavericks)
- Mac OSX 10.10.x (Yosemite)
- Windows 8.1
- Windows 8
- Windows 7
- We do not currently support Chromebook OS
- Safari 5 or higher
- Mozilla Firefox
- Google Chrome
- Internet Explorer 9 or higher
Practice Exam Questions:
How do I join an online proctored exam?
- Log in to your online account. Once logged in, click on Schedule.
- Practice exam session appear below your tutoring sessions and course schedule. Simply click Join next to the exam session you would like to join and it will launch the session automatically.
- All exams listed there are live sessions, so you must join during the listed day and time.
How do I score my exam online?
- Login to your online account. Once logged in, please click the “Exams” icon.
- You will see two menu options at the top of the page. Click on the drop down menu that says “Score my exam” and select the given form code on the front page of your test booklet (SAT: G-series and B-series, ACT: H series).
How do I check my practice exam scores?
- Login to your online account. Once logged in, click on Exams.
- All exams that have been previously graded will be listed on the page.
- Click on View Report to view the full detailed score report for that exam.
What is the diagnostic exam?
- The “Diagnostic Exam” is the first exam that a student will take during their program. The “Diagnostic Exam” is used to give a student a baseline or up to date score prior to them beginning any test prep program (the content of this exam is no different than any of our other practice exams).
What if I miss an exam during my program?
- We always encourage students to take as many practice exams as possible during their prep program.
- If you miss a scheduled exam, you have several options. Please read below:
- We offer live online proctored exams on every Saturday and Sunday at 9:00am ET and 9:00am PT.
- If you’re not able to attend a live online exam session, you can self proctor. Directions on how to self-proctor and the timing breakdown by section is located on the first page of each exam booklet .
I need to a take a practice exam but I don’t have my materials yet. What do I do?
- Materials for your course should arrive via mail 7-10 days after enrolling. If you do not receive your materials after that time period, please contact our Academic Advising Department.
- You can download an electronic PDF file of any of your exams through your online account.
- Once logged in to your account, click on the “Exams” icon.
- You will see a drop down menu labeled “Download a Practice Exam”. Select the “G-series” exams for SAT or “H-series” for the ACT and then click “Go” to download the exam file.
- You will be able to download and save the electronic PDF file of the exam. You can use the PDF exam or print it off if needed to complete your first practice exam.
Official SAT/ACT Registration:
How do I sign up for official SAT or ACT?
- Registration for the Official SAT is done through The College Board Organization. You can register for the exam through their website: collegeboard.org .
- Registration for the Official ACT is done through ACT Student Organization. You can register for the exam through their website: actstudent.org .
SAT/ACT Group Course Questions:
How do I access my online Small Group class?
- Login to your online account. Once logged in, click on the “Schedule” icon.
- You will see the class schedule listed there with a “Join Session” button next to each class session.
- Click the “Join Session” button on the day and time the class is scheduled for and it will launch the online class automatically.
What if I miss a class?
We encourage students to attend all six classes sessions of their SAT or ACT course. If you are unable to attend any of the class sessions, you can still cover the material missed in any given class through pre-recorded online class videos. You can watch the pre-recorded class videos through your online account. To watch the videos, follow the directions below.
- Login to your online account. Once logged in, click on the “Prepfest” icon.
- Make sure to select the exam type the top of the page (SAT or ACT).
- You will see numerous class videos. Each class covers certain curriculum/material.
- The syllabus and curriculum for each class is located on pages 3-5 in your course workbook.
- Each topic listed in the workbook corresponds with one of the video titles. Simply watch all of the videos for the topics that were scheduled to be covered in your missed class.
What is the room number of my on-campus class?
- You can find the room number for your class by logging into your online account.
- Once logged into your online account, click on the “Schedule” icon.
- You class schedule will be listed there with room numbers included (Ex: A106).
What is my class schedule?
- You can find the schedule for your course by logging into your online account.
- Once logged into your online account, click on the “Schedule” icon.
- You class schedule will be listed there.
- If any changes are made to your course, the schedule listed here will always reflect the most up to date course schedule.