Terms and Conditions

Tutoring Policies

A parent or guardian must be home for the entirety of any sessions taking place in the home. Tutoring sessions may also be held in a public place such as a library. Any student dissatisfied with the quality of instruction after the first session is entitled to a repeat of the first session with a new tutor at no extra charge, see guarantee.

Students are responsible for canceling scheduled tutoring sessions at least 48 hours in advance of the scheduled tutoring time. If a student does not cancel a scheduled session at least 48 hours in advance, he or she may forfeit that tutoring session at the discretion of their tutor and this may result in being charged in full for that session. Students are responsible for coordinating the schedule of all tutoring sessions with their tutor. There will be no refunds given on any unused tutoring sessions. Tutoring sessions can be transferred or “gifted” to a sibling, friend, or any person of your choosing.

Cancellation Policy

The cancellation of any Revolution Prep small group course (SGC) or on-campus program is subject to a minimum 10% cancellation fee per student. If you have enrolled in a private tutoring program, at least one session must be completed prior to any cancellation request. If materials have been shipped, a refund will be processed once Revolution Prep receives the complete set of unused materials to our home office. Once issued, refunds typically take 5-7 days to post. Refunds will not be issued once a course or private tutoring program begins. In the event of a scheduling conflict, any course enrollment can be moved to another location or rescheduled to a later session without penalty. No refunds will be issued for any Virtual Tutor course.

In the event that a school or Revolution Prep cancels a practice test that is not part of a course, all payments for this practice test are considered a donation to the school and are non-refundable. If requested, Revolution Prep will mail a practice test to the student. Once the test is completed and mailed back to Revolution Prep (postage not included), Revolution Prep will grade and post the score on the student dashboard for review.

Late Registration/Missed Classes

There will be no prorating or refunds given due to late registration or missed classes. Each student is encouraged to make up any missed classes at another location or in a future round. Students may also purchase individual tutoring blocks to make up missed classes. Unused tutoring blocks will not be refunded, however they may be used for future tutoring sessions in any subject that can be reasonably staffed.

Practice Exams

Score reports should be posted on the student dashboard within 7-10 days of taking the practice exams. Please note that hard copies for practice exams will be disposed of three weeks after taking the test. Please check you scores regularly and contact us immediately should there be any problems so that issues may be addressed in a timely manner. For exam concerns please contact 877-738-7737.

Guarantee Details

Please note that if you exercise one of the guarantees detailed below, you will not be eligible for other guarantee offers. In order to receive any of the benefits of our guarantees, the student must meet all of the Revolution Prep Graduation Requirements. We define Graduation as follows: the student must attend every class, take all five practice exams included in your test materials on a timely basis (all sections and essays whether assigned or not), and complete all homework assignments in order to graduate from the Revolution Prep program.

Readiness and Satisfaction Guarantee

If you take a full-length SAT®/ACT® prep course(defined as any Revolution course for the SAT/ACT with a minimum of 18 hours of direct instruction,) and you don’t feel ready to take the test, or are unsatisfied with our course for any reason, you are entitled to repeat the course. When repeating a course, the student must supply their own materials and purchase a new set of tests.

If you have 18 hours or more of tutoring for the SAT or ACT, and you don’t feel ready to take the test, or are unsatisfied for any reason, you can enroll in a Group Course (either on campus or online). When choosing this option, the tutoring student must supply their own materials and purchase a new set of tests.

Love Your Instructor Guarantee

For Group Courses, if you don’t love classroom instructor, you will be allowed to change to a different course with the same format (but you can change from classroom to online if that better suits you).

For private and academic tutoring, if you don’t love your tutor, we will find you a different tutor that will be a better match, and you can then repeat the first tutoring session for free. In the event that there are no other tutors in your area for the subject you are taking, you can choose to do your tutor sessions via our live online classroom.

Money Back Guarantee

If you take a full-length SAT/ACT prep course (defined as any Revolution course for the SAT/ACT with a minimum of 18 hours of direct instruction) or an 18 hour or more tutoring program, and your official test score does not improve by at least 10 points on the SAT or 1 point on the ACT, you are eligible for a full refund. You must meet the following Graduation Requirements:

  • You attend all sessions, take all five practice tests provided in your course materials, and complete all homework within the time period scheduled for your program.
  • You take the official test within 10 weeks following the final session of your program.
  • You present your official test score report to us and request a full refund within 8 weeks following the official test.

How We Measure Improvement

For purposes of measuring improvement, we consider an official test score to be your total, official SAT/ACT score (all sections combined). Your “Baseline Score” will be determined as follows:

  • If you have taken an official SAT/ACT test six months or less before the start of any Revolution Prep course, your Baseline Score will be your prior official SAT/ACT score.
  • If you have not taken an official SAT/ACT test six months or less before the start of your SAT/ACT, your Baseline Score will be the result of your first Revolution Prep practice test.
  • We will compare your Baseline Score with the results of your score on the official test you take within 10 weeks following the final session of the Revolution Prep course.

Revolution Results Guarantee

Revolution Group Course, Hybrid Course and Online Course Students – Not happy with your score? Want more time to prepare? Want to boost your score even more? Loved the course so much you want to take it again?

If you did not raise your score by 200 points on the SAT test**, by 3 points on the ACT test**, or if you’re not satisfied for any reason, just give us a call. As long as you go to class, take the practice exams, and do your homework you will meet our graduation requirements and can repeat the Group Course for free. You must use your original class materials and can purchase another set of 5 practice exams. (Repeat of Hybrid Course only includes Group Course class.)

Revolution Tutoring Students – We guarantee your tutor will be the right fit. If you’re not satisfied with your first session, we’ll replace your tutor and repeat the session for free. All tutoring students who have completed at least 20 hours of tutoring with Revolution Prep may attend the entire Group Course free of charge (using original materials) after meeting the graduation requirements for his or her program.

Measuring test score improvement – We will compare the results of your official SAT or ACT test taken within 30 days of completing our course or tutoring program with either a) your first practice test score, or b) an official SAT or ACT test score taken within 6 months of the beginning of our course or tutoring program.

Disclaimer

We reserve the right to reschedule or cancel any course. Factors outside of Revolution Prep’s control may affect class schedules. In such events, we do our best to schedule a convenient make-up class; however, we cannot guarantee a make-up session will be scheduled or that the make-up will fit the schedule of every student. If a student misses an exam he or she is welcome to take it at home and mail in the answer sheets to Revolution Prep or take the test online for immediate scoring. Exams should be placed in a manila envelope with the correct postage.

Non-Solicitation Agreement

By becoming a Revolution Prep customer, you agree that you will not solicit for employment, hire, or engage as an independent contractor, or permit any organization directly or indirectly controlled by you to solicit for employment, hire, or engage as an independent contractor, any person employed by Revolution Prep at any time during the term of Revolution Prep’s provision of services to you. Any additional services desired of a Revolution Prep employee may be requested through Revolution Prep at 1-877-738-7737. Your employment of Revolution Prep instructors through TutorSource.com does not constitute breach of this agreement.

Facebook Referral Program

Revolutionaries will receive their $25 in the form of a check within 4-6 weeks of their friend starting the course. Friends can use the promotion discount immediately but it cannot be combined with any other coupons or offers and is not valid for the purchase of Virtual Tutor. $25 discount cannot be used on any previous purchases and must be used for the purchase of a full-price course or private tutoring package.

Trademarks

Trademarks Owner
ACT ACT is a registered trademark of ACT, Inc.
AP AP is a registered trademark of the College Entrance Examination Board
PSAT/NMSQT PSAT/NMSQT is a trademark jointly owned by the College Entrance Examination Board and the National Merit Scholarship Corporation
SAT SAT is a registered trademark of the College Entrance Examination Board
TOEFL TOEFL is a registered trademark of the Educational Testing Service
ADVANCED PLACEMENT PROGRAM Advanced Placement Program is a registered trademark of the College Entrance Examination Board
COLLEGE BOARD College Board is a registered trademark of the College Entrance Examination Board
EDUCATIONAL TESTING SERVICE, ETS, and the ETS logo Educational Testing Service, ETS, and the ETS logo are registered trademarks of the Educational Testing Service
 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

REVOLUTION PREP, LLC. MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE PERFORMANCE OR MERCHANTABILITY OF THE PRODUCTS OR SERVICES REFERRED TO ON THIS WEB SITE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT, ARE HEREBY EXCLUDED.

IN NO EVENT SHALL REVOLUTION PREP, LLC. BE LIABLE FOR ANY DAMAGE TO HARDWARE OR SOFTWARE BY ANYONE ACCESSING THIS WEB SITE; OR FOR LOSS OF BUSINESS OR PROFITS; OR FOR ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SIMILAR DAMAGES; OR FOR CLAIMS OF DAMAGES MADE BY ANY PARTY USING THE INFORMATION CONTAINED ON THIS WEB SITE FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF ACTION.

Privacy policy

Revolution Prep takes your privacy seriously, and we take strong measures to protect it. We may occasionally use your contact information to notify you of special offers and promotions and we honor email unsubscribe requests. We don’t share the information you have given us without your permission to do so.

Revolution Prep does not release personal information to third parties; however, Revolution Prep may infrequently, if at all, contact you via mail on behalf of another company that we feel provides beneficial services in the areas of education and college preparation.

Information We Collect

We collect personally identifiable information from you when you purchase our products or services. Revolution Prep only requests information that we need in order for you to participate in the service (for example, your name and address) or pay for the service (credit card information).

We may track data on our customers in aggregate form. Such aggregated data does not uniquely identify you.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Privacy Links

NAI Opt Out Page: www.networkadvertising.org/managing/opt_out.asp

FetchBack Opt Out Page: www.FetchBack.com/optout.html

Schools

We work with schools and institutions to provide our test preparation programs. Revolution Prep may share personally identifiable information that you provide to us through your participation in these school programs with your school, district and parents. In addition, your school may require us to share your information with others legally entitled to access your academic records, such as your state department of education.

To increase quality of instruction, Revolution Prep will share attendance records and practice test results with a student’s school counselor and/or the appropriate administration staff, who also have access to a student’s official test scores. Those with access to such records have agreed to maintain confidentiality. If statistics are released to non-authorized individuals, we will remove any identifying information.

Sharing of Information

The privacy of individual user data for school administrators, teachers, parents, and students is always respected and protected. We will never disclose, sell, or rent personal information that identifies any of our students without specific authorization to do so. Only the student, the teacher, the school administration, and the parent(s) have access to this information. Each school has agreed to maintain the confidentiality of this information. Revolution Prep retains the right to release aggregate performance information provided this information is not personally identifiable by district, school or individual students and teachers.

Marketing Lists

From time to time, we obtain lists of people who may be interested in our products and services from third-party marketing list suppliers. We use these lists to send direct marketing promotions by mail. We do our best to only obtain these lists from suppliers who have opt-in policies for third-party marketing, but we are not responsible for the conduct and policies of these suppliers. Please note that even if you are a customer of ours and have asked us not to use the information you provided to us to send promotional material, a third-party marketing list supplier could still provide us with your name and address, in which case you will receive the promotional material sent by us to others on the supplier’s list.

Changes in Our Policy

We reserve the right to change or remove this Privacy Policy at our discretion. We will post any new policy here: http://www.revolutionprep.com/terms-and-conditions and we encourage you to visit this area frequently to stay informed.

Disclaimer

Though we make every effort to preserve it, we cannot guarantee your privacy. Further, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process served on us or a law enforcement request.

Contact Us

Revolution Prep
1337 Third Street Promenade, Second Floor
Santa Monica, CA 90401
answers@revolutionprep.com

© 2013 Revolution Prep. All rights reserved.

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