Guarantees

Our Tutoring Satisfaction Guarantee

We stand by you, and we stand by the quality of our tutoring programs. We are so confident you’ll see the difference in your child, we offer a money-back guarantee: if you are unsatisfied for any reason during the first 30 days or 6 hours of tutoring completed (minimum 1 session), whichever comes first, we will refund your money with no questions asked. 30 days begins from the purchase date of the program.

Our Group Course Satisfaction Guarantee

Any student can enroll in a repeat Group Course for free until they feel totally prepared to take the exam. When repeating a course, the student must supply their own materials and purchase a new set of tests. Students may only repeat a Group Course of the same pricing level as their original purchase.


Program Policies

Revolution Membership Policies

Membership is billed monthly.

Students with an active Membership subscription receive a discount of $30 per hour off standard hourly tutoring rates, and 50% off any Small Group Course or Value Group Course purchase. Each Student who wishes to enroll at Membership rates must have an active Membership subscription.

Membership subscriptions have a minimum 12-month contract. At the end of the initial 12-month contract period, Membership becomes month-to-month.

If a Revolution Member needs to cancel their membership, they may cancel at any point within the first 30 days. Cancelation after the first 30 days, but within the minimum contract period, will result in a charge of the sum of the monthly dues remaining in the contract period, due immediately.

A Revolution Member can cancel at any point after the 12-month minimum contract period has ended. The Member must cancel their Membership within 2 days of being charged for monthly access and no tutoring sessions must be used after that said charge for monthly dues to be refunded.

Membership Terms and Conditions are subject to change.

Private Tutoring Policies

Revolution Prep tutoring can be purchased at a minimum of 8 hours or more for new tutoring students. The minimum purchase for adding more hours to an existing program is 4 hours, unless a gift card is used during the transaction (see gift card policies).

Students are responsible for canceling scheduled tutoring sessions at least 24 hours in advance of the scheduled tutoring time. If a student does not cancel a scheduled session at least 24 hours in advance, he or she will be charged in full for that session. Students are responsible for coordinating the schedule of all tutoring sessions with their tutor.

Tutoring sessions may be recorded and viewed for quality and training purposes only.

Hourly tutoring sessions never expire and can be transferred or “gifted” to a sibling, friend, or any person of your choosing. Unused Private Tutoring hours will be refunded, if requested within one calendar year from the date of purchase, and are subject to a 10% service charge. While refund requests shall be limited to one year from the date of purchase, the unused hours will remain available on the account as the hours never expire.

All tutoring sessions will be scheduled prior to the start of the program, at times mutually agreeable for all tutoring clients and the Revolution Prep instructor.

Once tutoring sessions are scheduled, students may not reschedule the sessions. If students do not attend any given session, they are not entitled to a refund or individual make-up session.

Revolution Prep iPad, Custom Protective Case, and Stylus Policies

Revolution Prep is excited to bring the next level technology to enhance our tutoring platform. For every new student who enrolls in a tutoring program, a customized Revolution Prep iPad will be included with the purchase. Revolution Prep iPad will only be included on new student enrollments that meet the minimum of 8 hours purchased. Initial tutoring enrollments between 8 to 23 hours include a $199 enrollment fee to cover the cost of materials. The $199 enrollment fee is nonrefundable. With any purchase of 24 hours of tutoring or more, the enrollment fee of $199 will be waived.

Every Revolution Prep iPad comes with a custom protective case and a stylus pen. Revolution Prep iPad will include pre-loaded software content for the purpose of enriching the tutoring experience.

Revolution Prep is not responsible for any loss or damage to the Revolution Prep iPad, custom protective case, or stylus. Recipient of the device will not hold Revolution Prep responsible for any physical or hardware damage to iPad, custom case, or stylus. Revolution Prep will not be responsible for replacing any lost, stolen, or damaged devices.

You expressly acknowledge and agree that, to the extent permitted by applicable law, use of the Apple iPad and its iOS software and any applications or services performed by or accessed through the iOS software is at your sole risk and that the entire risk as to performance, accuracy, and effort is with you.

Any device that Revolution Prep provides to a student is explicitly for tutoring purposes only. Revolution Prep does not support nor is responsible for any other use of or access to services, applications, or third party materials of any kind other than those intended for tutoring purposes. To the extent Recipient chooses to use or access such services, applications or third party materials, the recipient does so at his or her own risk and is responsible for compliance with any applicable laws. Recipient or any other user of the device agrees that Revolution Prep is not liable for any violation of privacy or data laws made to or from the device. Use of the device implies agreement to Revolution Prep’s Terms and Conditions.


Revolution Math Policies

Membership and Enrollment

Revolution Math is a subscription service that is billed on a monthly basis. Customers are billed every 30 days as long as you continue to be a member of Revolution Math.

If you are a month-to-month member, you are responsible for cancelling your monthly subscription in order to stop the billing process. In order to avoid additional monthly charges, you must cancel your subscription 3 days before the start of the next month of classes. If you do not cancel 3 days before the start of the next month of classes, you will be charged at the regular rate of $149. If a month to month member cancels their subscription after a course begins, they will be charged for that month and then will be removed from future classes and billings.

Annual memberships are a minimum of 12 months and come with a complimentary Revolution iPad that will be delivered directly to your home from our facilities. Instructions for how to use the iPad will be provided to you upon enrollment. At the end of the initial 12-month contract period, your membership becomes a month-to-month subscription. A Revolution Member can cancel at any point after the 12-month minimum contract period has ended, however, the Member must cancel their Membership within 3 days of the start of the next program, or they will be charged for the following month at the regular rate of $149. If a Revolution Math Annual Member needs to cancel their membership, they may cancel at any point within the first 30 days. Cancelation after the first 30 days, but within the minimum contract period, will result in a charge of the sum of the monthly dues remaining in the contract period, due immediately.

Membership Terms and Conditions are subject to change.

Refunds

Refunds will not be issued once a course begins, as we have already allocated and booked our teachers time for those available class seats.

We reserve the right to reschedule or cancel any course. Factors outside of Revolution Math’s control may affect class schedules. In such events, we do our best to schedule a convenient make-up class; however, we cannot guarantee a make-up session will be scheduled or that the make-up will fit the schedule of every student.

If a student must miss a scheduled class, they are responsible for coordinating with their teacher to discuss any material they may have missed.


Semi-Private Tutoring Policies

Semi-private tutoring is only available at the Advanced tutoring tier.

Semi-private tutoring has an enrollment limit of 4 students for a single program.

Tutoring sessions may be recorded and viewed for quality assurance and training purposes only.

You can unenroll your student from any Revolution Prep Semi-Private Tutoring Program as long as you notify Revolution Prep prior to the program start date. You will be subject to a 10% unenrollment fee. Once requested, refunds typically take 5-7 business days to process.

Once a Semi-Private Tutoring Program has begun, refunds will not be provided unless the refund request falls under our Tutoring Satisfaction Guarantee. There will be no prorating or refunds given due to late registration or missed sessions.

We reserve the right to reschedule or cancel any Semi-Private Tutoring Program. Factors outside of Revolution Prep’s control may affect session schedules. In such events, we do our best to schedule a convenient make-up class; however, we cannot guarantee a make-up session will be scheduled or that the make-up will fit the schedule of every student.

Group Class Policies

You can unenroll your student from any Revolution Prep group course, either online or on-campus, as long as you notify Revolution Prep prior to the course start date. You will be subject to a 10% unenrollment fee. Once requested, refunds typically take 5-7 days to process.

Refunds will not be issued once a course begins. There will be no prorating or refunds given due to late registration or missed classes.

In the event that a school or Revolution Prep cancels a practice test that is not part of a course, all payments for this practice test are considered a donation to the school and are non-refundable. If requested, Revolution Prep will mail a practice test and scoring instructions to the student.

We reserve the right to reschedule or cancel any course. Factors outside of Revolution Prep’s control may affect class schedules. In such events, we do our best to schedule a convenient make-up class; however, we cannot guarantee a make-up session will be scheduled or that the make-up will fit the schedule of every student.

GPA Protection Plan Policies

Revolution Prep’s GPA Protection Plan program is billed monthly from date of purchase and includes access to an unlimited amount of 30-minute tutoring sessions, contingent on tutor availability by subject. Only one future session may be scheduled at any given time. The GPA Protection Plan can be cancelled at any time, but a refund will only be issued if you cancel within 48 hours of the start of a new monthly billing period. No pro-rated refunds will be offered for partial usage during a billing period.

Non-solicitation Agreement

By becoming a Revolution Prep customer, you agree that you will not solicit for employment, hire, or engage as an independent contractor, or permit any organization directly or indirectly controlled by you to solicit for employment, hire, or engage as an independent contractor, any person employed by Revolution Prep at any time during the term of Revolution Prep’s provision of services to you. Any additional services desired of a Revolution Prep employee may be requested through Revolution Prep at 1-877-738-7737.


Privacy Policies

Privacy policy

Revolution Prep takes your privacy seriously, and we take strong measures to protect it. We may occasionally use your contact information to notify you of special offers and promotions and we honor email unsubscribe requests. We don’t share the information you have given us without your permission to do so.

Revolution Prep does not release personal information to third parties; however, Revolution Prep may infrequently, if at all, contact you via mail on behalf of another company that we feel provides beneficial services in the areas of education and college preparation.

Information We Collect

We collect personally identifiable information from you when you purchase our products or services. Revolution Prep only requests information that we need in order for you to participate in the service (for example, your name and address) or pay for the service (credit card information). Your information will be saved as needed using standard, PCI compliant security methods. We do not share your credit card information with any third parties except to the extent needed to process your transaction.

We may track data on our customers in aggregate form. Such aggregated data does not uniquely identify you.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Schools

We work with schools and institutions to provide our test preparation programs. Revolution Prep may share personally identifiable information that you provide to us through your participation in these school programs with your school, district and parents. In addition, your school may require us to share your information with others legally entitled to access your academic records, such as your state department of education.

To increase quality of instruction, Revolution Prep will share attendance records and practice test results with a student’s school counselor and/or the appropriate administration staff, who also have access to a student’s official test scores. Those with access to such records have agreed to maintain confidentiality. If statistics are released to non-authorized individuals, we will remove any identifying information.

Sharing of Information

The privacy of individual user data for school administrators, teachers, parents, and students is always respected and protected. We will never disclose, sell, or rent personal information that identifies any of our students without specific authorization to do so. Only the student, the teacher, the school administration, and the parent(s) have access to this information. Each school has agreed to maintain the confidentiality of this information. Revolution Prep retains the right to release aggregate performance information provided this information is not personally identifiable by district, school or individual students and teachers.

Marketing Lists

From time to time, we obtain lists of people who may be interested in our products and services from third-party marketing list suppliers. We use these lists to send direct marketing promotions. We do our best to only obtain these lists from suppliers who have opt-in policies for third-party marketing, but we are not responsible for the conduct and policies of these suppliers. Please note that even if you are a customer of ours and have asked us not to use the information you provided to us to send promotional material, a third-party marketing list supplier could still provide us with your name and address, in which case you will receive the promotional material sent by us to others on the supplier’s list.

Changes in Our Policy

We reserve the right to change or remove this Privacy Policy at our discretion. We will post any new policy here and we encourage you to visit this area frequently to stay informed.

Disclaimer

Though we make every effort to preserve it, we cannot guarantee your privacy. Further, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process served on us or a law enforcement request.

Contact Us

Revolution Prep
1337 Third Street Promenade, Second Floor
Santa Monica, CA 90401
answers@revolutionprep.com

© 2015 Revolution Prep. All rights reserved.


Promotions and Discounts

Partner School Promotions

Revolution Prep occasionally offers Partner families discounts or specials on Revolution Prep programs throughout the year. Partner discounts are eligible for families associated with the Partner only and cannot be transferred or redeemable for cash. An offer cannot be combined with any other offer.

Educator and Military Discounts

As a leader of the education industry, Revolution strongly believes in providing access to educational resources for all educators and military members and their families. Any educator or military member who can prove their current standing as a faculty, staff, or active military member may receive 50% off Revolution Membership or 50% off our Group Course.

Revolution Prep Gift Card

The Revolution Prep Gift Card (“GC”) must be redeemed in one transaction and may be redeemed only for purchases of Revolution Prep tutoring and group services. GC is only valid for new customers of Revolution Prep. GC cannot be transferred for value or redeemed for cash. To redeem, call an Academic Advisor at 877-738-7737 by the expiration date listed in the accompanying promotion, or if not included, within 90 days of receipt. GC cannot be redeemed if the expiration date has passed. Revolution Prep is not responsible if a GC is lost, stolen, or destroyed or used without permission. GC may not be redeemed with any promotional offers or discounts and my not be applied as payment on an account. Customers may only use a gift card once every 6 months. Current customers may redeem a gift card on purchases of 8 private tutoring hours or more. Acceptance of this card constitutes acceptance of the complete terms and conditions.

 

 

 

 


Trademarks

Trademarks Owner
ACT ACT is a registered trademark of ACT, Inc.
AP AP is a registered trademark of the College Entrance Examination Board
PSAT/NMSQT PSAT/NMSQT is a trademark jointly owned by the College Entrance Examination Board and the National Merit Scholarship Corporation
SAT SAT is a registered trademark of the College Entrance Examination Board
TOEFL TOEFL is a registered trademark of the Educational Testing Service
ADVANCED PLACEMENT PROGRAM Advanced Placement Program is a registered trademark of the College Entrance Examination Board
COLLEGE BOARD College Board is a registered trademark of the College Entrance Examination Board
EDUCATIONAL TESTING SERVICE, ETS, and the ETS logo Educational Testing Service, ETS, and the ETS logo are registered trademarks of the Educational Testing Service
ISEE ISEE® and the ISEE logo are registered trademarks of the Educational Records Bureau.
SSAT SSAT® is a registered trademark of the Secondary School Admission Test Board.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

REVOLUTION PREP, LLC. MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE PERFORMANCE OR MERCHANTABILITY OF THE PRODUCTS OR SERVICES REFERRED TO ON THIS WEB SITE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT, ARE HEREBY EXCLUDED.
IN NO EVENT SHALL REVOLUTION PREP, LLC. BE LIABLE FOR ANY DAMAGE TO HARDWARE OR SOFTWARE BY ANYONE ACCESSING THIS WEB SITE; OR FOR LOSS OF BUSINESS OR PROFITS; OR FOR ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SIMILAR DAMAGES; OR FOR CLAIMS OF DAMAGES MADE BY ANY PARTY USING THE INFORMATION CONTAINED ON THIS WEB SITE FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF ACTION.