Guarantees

Our Tutoring Satisfaction Guarantee

We stand by you, and we stand by the quality of our tutoring programs. We are so confident you’ll see the difference in your child, we offer a money-back guarantee: if you are dissatisfied with our tutoring within 30 days of the program start date or 6 hours of tutoring completed, whichever comes first, we will refund your money. You must attend a minimum of one session with a tutor in order to qualify for our satisfaction guarantee. If for any reason the program does not begin after 1 year from the purchase date, the Tutoring Satisfaction Guarantee does not apply.

Our Tutoring Satisfaction Guarantee only applies to Private Tutoring and Small Group Classes.


Program Policies

Revolution Prime Membership and Homework Help Policies

Revolution Prime Membership is available for students based in the United States. Prime Membership is billed monthly on the same day of each month and is month-to-month. Memberships are purchased on a per-student basis and may be canceled at any time. Membership subscriptions purchased prior to January 1, 2018 have a minimum 12-month contract. At the end of the initial 12-month contract period, Membership subscriptions will be month-to-month. If terminating prior to the end of the initial 12-month commitment, all unpaid dues for the entire 12-month commitment will be due at that time.

If a Membership subscription charge is declined, the enrolled Customer will have 7 days to pay the balance of the unpaid subscription dues. If payment is not made on all unpaid dues by the 7th day, the Membership subscription will be canceled and if the customer wants to re-enroll in Membership at any time, Customer must pay the current listed retail price for the Membership program.

Homework Help is a program available to Revolution Membership Customers only. Homework Help is office hours style tutoring sessions available in the most common subjects every day. For a complete list of subjects, please visit www.revolutionprep.com/homeworkhelp. Revolution Prep strives to offer frequent session times in major subjects, and to provide a reasonably small group of students per tutor assigned. Revolution Prep cannot predict demand, but on an ongoing basis we will make adjustments to staffing levels for each subject to achieve this goal.

Benefits of Membership: Students with an active Membership subscription receive a discount of $30 per hour off standard hourly tutoring rates and access to Homework Help. Each student who wishes to enroll at Membership rates or participate in Homework Help sessions must have an active Membership subscription.

Membership subscriptions must be canceled prior to the renewal charge. Membership charges will not be refunded after the charge has been made. When a Membership subscription is canceled, the student will immediately lose access to the Membership Benefits.

Membership Terms and Conditions are subject to change.

Private Tutoring Policies

Revolution Prep private tutoring can be purchased in packages of 12, 24, and 36 hours. There is no minimum purchase of hours, but any initial purchase under 12 hours will incur a $250 enrollment fee.

Purchasing a private tutoring package reserves the tutor’s time. Therefore, refunds to private tutoring hours, unless it falls within our Tutoring Satisfaction Guarantee, are not available. Customers may request a store credit for any unused Private Tutoring Hours. Revolution Prep Store Credit may be used toward any Revolution Prep program, including those for another past, present, or future student.

Purchasing a package of private tutoring hours reserves the time with the designated professional tutor. As such, all tutoring sessions will be scheduled prior to the start of the program, at times mutually agreeable to all tutoring clients and the Revolution Prep tutor(s).

Once tutoring sessions are scheduled, students are responsible for canceling scheduled tutoring sessions at least 24 hours in advance of the scheduled tutoring time and said requests must be made by directly contacting the tutor assigned to the session. If a student does not cancel a scheduled session at least 24 hours in advance, he or she will be charged in full for that session. If students do not attend any scheduled session, they are not entitled to a refund or individual make-up session.

Group Tutoring Policies

These policies apply to the following Revolution Prep products: Small Group Classes, Executive Functioning, Group Course, Small Group Course, and Graduate Level Courses.

Group Tutoring programs have various enrollment caps. Revolution Prep reserves the right to adjust the maximum number of student enrollments per course.

Students may enroll in a Revolution Prep Group Tutoring program up until the start date of the program. Revolution Prep reserves the right to cancel any Group Tutoring program. Factors outside of Revolution Prep’s control may affect session schedules. In such events, we do our best to schedule a convenient make-up class; however, we cannot guarantee a make-up session will be scheduled or that the make-up will fit the schedule of every student. In cases of cancellation, affected families will be notified at least 5 days prior to the Group Tutoring program start date and Revolution Prep will work with the affected students to make arrangements into another Group Tutoring program. In rare instances, another Group Tutoring program may not be available to meet the needs of the student.

Group Tutoring enrollment cancellation or change requests must be made prior to the Enrollment Change/Cancellation Deadline. The Deadline to make said changes is two weeks prior to the start of any Group Tutoring program. Revolution Prep strives to provide the best quality experience possible for all of our customers, and to uphold this quality, we reserve our professional tutors’ time for an entire Group Tutoring program duration. As such, enrollment changes cannot be made after the Enrollment Change/Cancellation Deadline. After that point, a student’s enrollment is locked and their seat permanently reserved. Any request after the Deadline will not be reviewed or processed and there will be no prorating or refunds given due to late registration (registration made within or after the two weeks prior to the start date of a Group Tutoring program) or missed sessions. Refund requests made for students affected by a Group Tutoring program canceled by Revolution Prep may be made after the Enrollment Change/Cancellation Deadline.

Revolution Prep iPad, Custom Protective Case, and Stylus Policies

The following policies are for customers who received a Revolution Prep iPad, custom protective case, and stylus pen as part of their tutoring program. Revolution Prep no longer provides Revolution Prep iPads as part of our Private Tutoring program. Previously, every Revolution Prep iPad came with a custom protective case and a stylus pen. Revolution Prep iPad included pre-loaded software content for the purpose of enriching the tutoring experience.

Revolution Prep is not responsible for any loss or damage to the Revolution Prep iPad, custom protective case, or stylus. Recipient of the device will not hold Revolution Prep responsible for any physical or hardware damage to iPad, custom case, or stylus. Revolution Prep will not be responsible for replacing any lost, stolen, or damaged devices.

You expressly acknowledge and agree that, to the extent permitted by applicable law, use of the Apple iPad and its iOS software and any applications or services performed by or accessed through the iOS software is at your sole risk and that the entire risk as to performance, accuracy, and effort is with you.

Any device that Revolution Prep provides to a student is explicitly for tutoring purposes only. Revolution Prep does not support nor is responsible for any other use of or access to services, applications, or third party materials of any kind other than those intended for tutoring purposes. To the extent Recipient chooses to use or access such services, applications or third party materials, the recipient does so at his or her own risk and is responsible for compliance with any applicable laws. Recipient or any other user of the device agrees that Revolution Prep is not liable for any violation of privacy or data laws made to or from the device. Use of the device implies agreement to Revolution Prep’s Terms and Conditions.

Practice Exam Policies

In the event that a school or Revolution Prep cancels a special event practice test, all payments for this practice test are considered a donation to the school and are non-refundable. If requested, Revolution Prep will mail a practice test and scoring instructions to the student.

Refund Policies

Refund requests may be submitted according to the policies outlined in the Revolution Prep product’s policies. Once refund requests have been submitted, they will be reviewed to determine if they are in accordance with the enrolled product’s terms. If in line with the enrolled product’s terms, refunds will be processed on the card on file. Once requested, refunds typically take 7-10 business days to process.

Session Recordings

All sessions are recorded and viewed for quality assistance and training purposes. Upon special request, recordings of a session may be distributed to enrolled students in case of absence or review.


Revolution Math Policies

For a complete list of Revolution Math policies, please visit https://www.revolutionmath.com/terms/.


Non-solicitation Agreement

By becoming a Revolution Prep customer, you agree that you will not solicit for employment, hire, or engage as an independent contractor, or permit any organization directly or indirectly controlled by you to solicit for employment, hire, or engage as an independent contractor, any person employed by Revolution Prep at any time during the term of Revolution Prep’s provision of services to you. Any additional services desired of a Revolution Prep employee may be requested through Revolution Prep at 1-877-738-7737.


Privacy Policies

Privacy policy

Revolution Prep takes your privacy seriously, and we take strong measures to protect it. We may occasionally use your contact information to notify you of special offers and promotions and we honor email unsubscribe requests. We don’t share the information you have given us without your permission to do so.

Revolution Prep does not release personal information to third parties; however, Revolution Prep may infrequently, if at all, contact you via mail on behalf of another company that we feel provides beneficial services in the areas of education and college preparation.

Information We Collect

We collect personally identifiable information from you when you purchase our products or services. Revolution Prep only requests information that we need in order for you to participate in the service (for example, your name and address) or pay for the service (credit card information). Your information will be saved as needed using standard, PCI compliant security methods. We do not share your credit card information with any third parties except to the extent needed to process your transaction.

We may track data on our customers in aggregate form. Such aggregated data does not uniquely identify you.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Schools

We work with schools and institutions to provide our test preparation programs. Revolution Prep may share personally identifiable information that you provide to us through your participation in these school programs with your school, district and parents. In addition, your school may require us to share your information with others legally entitled to access your academic records, such as your state department of education.

To increase quality of instruction, Revolution Prep will share attendance records and practice test results with a student’s school counselor and/or the appropriate administration staff, who also have access to a student’s official test scores. Those with access to such records have agreed to maintain confidentiality. If statistics are released to non-authorized individuals, we will remove any identifying information.

Sharing of Information

The privacy of individual user data for school administrators, teachers, parents, and students is always respected and protected. We will never disclose, sell, or rent personal information that identifies any of our students without specific authorization to do so. Only the student, the teacher, the school administration, and the parent(s) have access to this information. Each school has agreed to maintain the confidentiality of this information. Revolution Prep retains the right to release aggregate performance information provided this information is not personally identifiable by district, school or individual students and teachers.

Marketing Lists

From time to time, we obtain lists of people who may be interested in our products and services from third-party marketing list suppliers. We use these lists to send direct marketing promotions. We do our best to only obtain these lists from suppliers who have opt-in policies for third-party marketing, but we are not responsible for the conduct and policies of these suppliers. Please note that even if you are a customer of ours and have asked us not to use the information you provided to us to send promotional material, a third-party marketing list supplier could still provide us with your name and address, in which case you will receive the promotional material sent by us to others on the supplier’s list.

Changes in Our Policy

We reserve the right to change or remove this Privacy Policy at our discretion. We will post any new policy here and we encourage you to visit this area frequently to stay informed.

Disclaimer

Though we make every effort to preserve it, we cannot guarantee your privacy. Further, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process served on us or a law enforcement request.

Contact Us

Revolution Prep
1337 Third Street Promenade, Second Floor
Santa Monica, CA 90401
answers@revolutionprep.com

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© 2015 Revolution Prep. All rights reserved.


Promotions and Discounts

Partner School Promotions

Revolution Prep occasionally offers Partner families discounts or specials on Revolution Prep programs throughout the year. Partner discounts are eligible for families associated with the Partner only and cannot be transferred or redeemable for cash. An offer cannot be combined with any other offer.

Educator and Military Discounts

As a leader of the education industry, Revolution strongly believes in providing access to educational resources for all educators and military members and their families. Any educator or military member who can prove their current standing as a faculty, staff, or active military member may receive 50% off Revolution Membership or 50% off our Group Course.

Revolution Prep Gift Card

The Revolution Prep Gift Card (“GC”) must be redeemed in one transaction and may be redeemed only for qualified purchases of Revolution Prep tutoring and group services. GC cannot be transferred for value or redeemed for cash. To redeem, call an Academic Advisor at 877-738-7737 by the expiration date listed in the accompanying promotion, or if not included, within 90 days of original receipt. GC cannot be redeemed if the expiration date has passed. Revolution Prep is not responsible if a GC is lost, stolen, or destroyed or used without permission. GC may not be applied as payment on an account. Revolution Prep existing customers may only use a gift card once every 6 months and may redeem a gift card on purchases of 8 private tutoring hours or more or toward a minimum of 12 hours of Small Group Classes. Acceptance of this card constitutes acceptance of the complete terms and conditions.

Revolution Prep’s Policies and Terms and Conditions are subject to change at any time without prior written notice.

 

 

 

 


Trademarks

Trademarks Owner
ACT ACT is a registered trademark of ACT, Inc.
AP AP is a registered trademark of the College Entrance Examination Board
PSAT/NMSQT PSAT/NMSQT is a trademark jointly owned by the College Entrance Examination Board and the National Merit Scholarship Corporation
SAT SAT is a registered trademark of the College Entrance Examination Board
TOEFL TOEFL is a registered trademark of the Educational Testing Service
ADVANCED PLACEMENT PROGRAM Advanced Placement Program is a registered trademark of the College Entrance Examination Board
COLLEGE BOARD College Board is a registered trademark of the College Entrance Examination Board
EDUCATIONAL TESTING SERVICE, ETS, and the ETS logo Educational Testing Service, ETS, and the ETS logo are registered trademarks of the Educational Testing Service
ISEE ISEE® and the ISEE logo are registered trademarks of the Educational Records Bureau.
SSAT SSAT® is a registered trademark of the Secondary School Admission Test Board.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

REVOLUTION PREP, LLC. MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE PERFORMANCE OR MERCHANTABILITY OF THE PRODUCTS OR SERVICES REFERRED TO ON THIS WEB SITE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT, ARE HEREBY EXCLUDED.
IN NO EVENT SHALL REVOLUTION PREP, LLC. BE LIABLE FOR ANY DAMAGE TO HARDWARE OR SOFTWARE BY ANYONE ACCESSING THIS WEB SITE; OR FOR LOSS OF BUSINESS OR PROFITS; OR FOR ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SIMILAR DAMAGES; OR FOR CLAIMS OF DAMAGES MADE BY ANY PARTY USING THE INFORMATION CONTAINED ON THIS WEB SITE FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF ACTION.